We hope you are happy with the products you have received from us, but, if for any reason, you wish to return them, please send them to:
ACORN IRONMONGERY LTD T/A HANDLES4DOORS,
26 WATERFRONT BUSINESS PARK,
Unsuitable or unwanted goods
Any unsuitable or unwanted goods will be accepted for return within a period of 30 days from receipt of your order (excluding Special Orders - see paragraph 3 Special Orders). Return postage costs are the customers' responsibility. Goods should be returned via a tracked returns method as we can not refund goods lost in transit.
How to send back to us - Simply re-package your goods securely with original packaging, all parts, fixings and instructions and enclose your order reference.
Goods must be returned in their original packaging with all parts, fixings, fitting instructions included. Please do not write on or tape over original bags or boxes-these should be packed into an outer box or appropriate padded envelope to ensure they are not damaged in transit.
Goods should be carefully and securely packed in the correct size packaging with individual products in protective material to avoid movement during transit which could damage products made from glass, metal, porcelain etc. Please do not package individual parts together which may cause friction and damage during transit.
We will not refund products that are received damaged or rendered unsaleable for any reason. You will be informed by email if your products are not being refunded and the reason why. Damaged goods will be disposed of immediately and will not be available for return to customers.
Please include - a copy of your original order or put a note in the package with your order reference for us to identify your order easily and avoid any unnecessary delays. If you wish, please give us a reason for your return as this will provide us with valuable feedback for improving our products in the future.
Any questions regarding your return please contact us at [email protected] or if urgent please call 01252 786510.
Damaged or faulty goods
If you are unfortunate enough to receive any goods that are broken or faulty in any way, please send a picture to [email protected] along with your telephone number and we will come back to you to resolve your issue. If your query is urgent, then please call our customer services department on 01252 786510. (Please note that we will always need a photograph to be sent to [email protected]).