General
In these conditions 'Company' means Handles 4 Doors Limited.
'Customer' means the individual, firm, company or other party with whom the Company
contracts.
'Goods' mean the goods, articles and materials, which are to be supplied by the
Company pursuant to the contract.
'Order' means a purchase order in respect of the goods issued by the Customer to
the Company.
Prices
Unless otherwise provided in the contract, the price of the goods is inclusive of
Value Added Tax (retail), exclusive of Value Added Tax (trade) which will be charged
at the applicable rate at the appropriate tax point. Where the price has been quoted
by the Company for specific order quantities and specific delivery times, the Company
reserves the right to vary the price for the Goods should the Customer require different
quantities from those stated or require different delivery times.
Delivery and Risk
Delivery of the Goods shall be made to the Customer at the place specified in the
contract or as subsequently agreed between the parties and the risk in respect of
the Goods shall pass to the Customer at the time of loading for despatch to the
Customer. Delivery dates are given in good faith and are adhered to as closely as
possible, but no liability is accepted for any unforeseen delays subsequently arising
or for any consequential loss or damage caused to the Customer or third parties
as a result of any delays for whatever reason.
Force Majeure
The Company shall not be liable to the Customer, or be deemed to be in breach of
contract with the Customer, by reason of any delay in performing, or any failure
to perform any of the Company’s obligations in relation to the goods, if the delay
or failure was due to force majeure or to any cause beyond the Company’s reasonable
control.
Payment
Unless the contract otherwise provides, the contract price for the Goods shall be
payable on placement of order, unless the customer has an approved credit account.
Retention of Title
The Goods sold under these Terms and Conditions shall remain the absolute property
of the Company and legal title in the goods shall remain vested in the Company until
payment in full of all amounts invoiced or due to the Company in respect of the
Goods has been received. If the Customer shall enter into liquidation, have a winding-up
order made against it, have a receiver, administrator or administrative receiver
appointed over its assets, income or any part thereof before the property in the
Goods has passed in accordance with this condition, then the Company shall be entitled,
immediately after giving notice of its intention to repossess the Goods, to enter
upon the premises of the Customer to repossess any Goods to which it has title under
this condition. No liquidator, receiver, administrator or administrative receiver
of the Customer shall have authority to sell goods to which the Company has title
without prior written consent of the Company.
Returning Goods and Distance Selling Regulations
If for whatever reason you decide that you do not require the products you can email returns@handles4doors.co.uk or call 01252 715025, with your order reference number and the details of the items to return, and request a returns number. This must be done within 7 days of receiving your goods (starting the day after the goods arrived). You can then return the goods within 30 days. You MUST have a returns number and have contacted us within 7 days otherwise we can levy a handling charge of 15%. Once an order is dispatched it CANNOT be cancelled without incurring charges.
If your goods are damaged or faulty when they reach you, please advise us and we will either exchange them or refund the cost of the products in full once we have received them back. We will arrange collection of the goods by DPD.
We must receive the goods back in their original packaging with all parts included and in a re-saleable condition. If we receive the goods back and they are damaged, have parts missing or are in damaged packaging, it is our policy not to issue a refund. However, if we do decide to offer a refund or part-refund on any of the goods described above, then we reserve the right to charge a restocking fee of 15% of the total value of the goods. Carriage charges on the original order will not be refunded.
We will not be able to accept goods back which are 'special order' (this would include custom made products, products made with a special finish and products we would not normally stock).
Please return goods by Royal Mail Signed for Service. This will be at your own risk and goods lost in the post will not be refunded. For goods requiring collection, this can be arranged by us. For UK mainland returns we will charge you £15.00 for parcels up to 30kg. For goods being returned from remote locations in mainland UK there may be a surcharge of £15.00. We will check your postcode and let you know what the charge will be in advance. Goods returned from outside Mainland UK will incur the current DPD shipping charge and we will let you know what the charge will be in advance. For all returns, the return charge will be deducted from your refund.
Please email returns@handles4doors.co.uk or call 01252 786 510 if you would like us to arrange your return.
Statutory Rights
These Terms and Conditions excepted, the Customer's statutory rights are not affected.
Applicable Law
The Company only accepts orders and sells its Goods upon and subject to these Terms
and Conditions which shall prevail over any terms or conditions of the Customer.
These Terms and Conditions shall be governed by and construed in accordance with
English Law and the parties acknowledge and accept the exclusive jurisdiction of
the English Courts.