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If you cannot find the answer to your query on our help pages, please fill in our online customer service form for a quick response.

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There are selected products on display in the showroom. Not all products on the website will be on display or in stock so if you are looking for something in particular please call first to check.

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Showroom
PHG Direct Ltd t/a
Handles4doors
Sayrosa House,
Anstey Mill Lane,
Alton,
Hampshire
United Kingdom
GU34 2QQ

CRN: 05750195
VAT no: GB878154485
Opening Hours

Monday – Friday: 7:30AM – 5PM
Saturday and Sunday: Closed

Frequently Asked Questions

When a payment fails a fraud rule it may be because the billing address you have entered online is incorrect. Your billing address (or registered address) should exactly match the address which appears on your card statement. If it does not then it will fail a fraud rule.

Making sure your billing address is correct is a good way to ensure that you are the genuine cardholder as often a fraudster will not know the registered address of your card. We will not accept an order if the billing address does not match exactly. This is a very important security check that we make in order to safeguard both you as the customer and us as the seller.

Sometimes you may think that your billing address is correct and do not understand why we will not accept your payment. Our system simply asks your bank for verification of your billing address and your bank matches it against their own database of customers, therefore if it comes back to us as ‘No Match’ then this is correct. In order to continue with your order you will need to contact your bank and ask them to confirm your registered address or look at a recent card statement which will display your correct address. Once we have the correct address your order and payment can be processed successfully.

Sometimes you may have used your card on another website or in a shop and the payment may have been authorised without a problem. This is because not all companies have the same fraud rules incorporated in their payment process. As card payment security is of paramount importance to us, we have the highest level of fraud rules in place to check all cards used on our website.

We are suppliers of top quality architectural ironmongery, including door handles, door knobs, entrance door furniture, cabinet handles, cabinet knobs, door latches, door hinges, door locks, kitchen fittings, window furniture, bathroom fittings and more from reputable suppliers such as Carlisle Brass, Excel Architectural Hardware, Hettich, Hafele, Karcher and Kirkpatrick. We supply our products via our online shop and our showroom based in Alton in Hampshire.

Handles4Doors has been established since 2003 and have been selling ironmongery online since 2006.

Our parent company, PHG Direct Limited has been trading since 2002 as an architectural ironmongery trade outlet with showroom.

No, not at all! Please call us if you would like to place an order over the phone. You can find all of our details on our Contact Us page. We will destroy any evidence of your credit card information using our trusty paper shredder after the order has been placed.

You can pay securely using all major debit or credit cards. We are unable to accept American Express or Diner’s Club. You can also pay by Paypal.

Payment for your order is taken once your goods have been despatched, if you paid by card. You will receive an email informing you of this and you will also be able to track your order through our carrier service. All the prices on the site include VAT and the total cost shown on your invoice will include delivery, costs of which will vary depending on the cost of your order and where it is being delivered to.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card raises any alerts due to discrepancies with your payment then we will notify you by email.

All online purchases are carried out in a completely safe environment that uses the very latest security technology to protect all of our customers. We have 3D Secure incorporated into our checkout system, which adds another layer of security to your transaction.

Sensitive information such as your credit card details, name and contact details are encrypted to ensure your orders remain private and protected over the Internet.

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