Handles 4 Doors

When a payment fails a fraud rule it may be because the billing address you have entered online is incorrect.  Your billing address (or registered address) should exactly match the address which appears on your card statement.  If it does not then it will fail a fraud rule.

Making sure your billing address is correct is a good way to ensure that you are the genuine cardholder as often a fraudster will not know the registered address of your card.  We will not accept an order if the billing address does not match exactly.  This is a very important security check that we make in order to safeguard both you as the customer and us as the seller.

Sometimes you may think that your billing address is correct and do not understand why we will not accept your payment.  Our system simply asks your bank for verification of your billing address and your bank matches it against their own database of customers, therefore if it comes back to us as 'No Match' then this is correct.  In order to continue with your order you will need to contact your bank and ask them to confirm your registered address or look at a recent card statement which will display your correct address.  Once we have the correct address your order and payment can be processed successfully.

Sometimes you may have used your card on another website or in a shop and the payment may have been authorised without a problem.  This is because not all companies have the same fraud rules incorporated in their payment process.  As card payment security is of paramount importance to us, we have the highest level of fraud rules in place to check all cards used on our website.

We are suppliers of top quality architectural ironmongery, including door handles, door knobs, entrance door furniture, cabinet handles, cabinet knobs, door latches, door hinges, door locks, kitchen fittings, window furniture, bathroom fittings and more from reputable suppliers such as Access Hardware, Carlisle Brass, Excel Architectural Hardware, Hettich, Hafele, Karcher, Kirkpatrick and Urfic.

We are a family company with two generations of the family running the company on a day to day basis.  We have been established since 2003 and have been selling ironmongery online since 2008.

Our sister company, Acorn Ironmongery Ltd has been trading since 2002 in Farnham in Surrey as an architectural ironmongery trade outlet with showroom.

No, not at all! Please call us on 01252 786510 if you would like to place an order over the phone. We will destroy any evidence of your credit card information using our trusty paper shredder after the order has been placed.

You can pay securely using all major debit or credit cards. We are unable to  accept American Express or Diner's Club.

Payment for your order is taken once your goods have been despatched. You will receive an email informing you of this and you will also be able to track your order through our carrier service. All the prices on the site include VAT and the total cost shown on your invoice will include delivery, costs of which will vary depending on the cost of your order and where it is being delivered to.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card raises any alerts due to discrepancies with your payment then we will notify you by email.

All online purchases are carried out in a completely safe environment that uses the very latest security technology to protect all of our customers. We have 3D Secure incorporated into our checkout system, which adds another layer of security to your transaction.

Sensitive information such as your credit card details, name and contact details are encrypted to ensure your orders remain private and protected over the Internet.

We are dedicated to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you to process your order and to provide you with the best service possible. We will not contact you with emails unless you have given us your prior consent and we will always provide you with the option to opt out of future email newsletters if so desired.

To qualify for free delivery you must spend over £75 and the order must be for the UK Mainland. Click here to see our Shipping and Delivery Guidelines.

Yes, we delivery globally. Click here to view our international shipping rates. If you do not see your country on this list, please call us on +44 (0) 1252 786510 to get the shipping rate for your location.

Once an order is placed you will receive an email confirming your order and the delivery details. This email is not acceptance of your order – this only happens once your order is despatched.

We may need to refuse an order, which may result from one of the following reasons:

• The product ordered being unavailable from stock

• We cannot obtain payment authorisation from your card issuer

• Errors within the product information including price or promotion

If the item is in stock and we have received the order before 2pm, we will endeavour to despatch it on the same day. If the item is out of stock, we will contact our suppliers and despatch the item as soon as we receive it, which will be within the delivery time stated for the product on the site. Once you order has been despatched you can track it through our carrier.

We will authorise the payment for the goods when the goods are despatched to the delivery address on the order. There are sometimes exceptions to this rule-please call 01252 786510 for further information.

Of course! Simply call us on 01252 786 510 to amend an order.

The order will be delivered by a third party carrier.  

Smaller orders may be despatched via First Class Royal Mail, which will reduce your delivery costs in some instances. Carrier deliveries must be signed for. If you miss a delivery, it can be re-arranged and this must be done between customer and carrier.

Delivery times vary depending on the item ordered. Stocked items are usually despatched on the same day if orders are received before 2pm. Otherwise they will be despatched the following day to arrive on the next working day. Out of stock items are usually shipped to our customers in 3-5 working days.  

Some products may take a little longer and delivery times on Special Order products will be quoted on placement of order.  

Approximate delivery times are shown on every product page. Click here for complete information on Shipping and Delivery Guides.?

Simply return the items, securely packaged, preferably by a tracked service, including all original packaging and fittings.  Items which have been fitted can not be returned.

Enclose a copy of your original order or a note stating your order reference, name and address.

The return postage is payable by the customer.

To help us solve the issue, please email us with as much of the following information as possible. If you can, please cut and paste or screen grab any error message that appears and include it in your email.

• Your Operating System (e.g. Windows XP, Mac OS 9.0)

• Internet Browser (e.g. Internet Explorer 6, Mozilla Firefox 3.5.1)

• What URL you are trying to access

• What time the problem occurred

• What the problem is?

Many thanks

As soon as we receive your notice of cancellation we will start processing a refund through our payment provider.

You can provide your notice of cancellation up to 7 days after the receipt of delivery and within a maximum of 30 days. You can cancel by phone, email or in writing.

The customer will be responsible for the cost of returning the item to us. You must ensure that the goods are packaged adequately to protect against damage. 

This may be because your delivery address is outside of mainland UK, because it is an international delivery or you are in an extended area postcode. We advise calling customer services who will be able to tell you exactly what you have been charged and why. 

Yes. If you have set up an account with us you can view all of your previous orders by logging in to your account. 

We can email you a password reminder. Please contact us if you have forgotten your password.

Yes. Simply log in to your account and update your contact details.